PRIVACY NOTICE
Smart Solution S.Cozumel
Last Updated: September 22, 2024
In accordance with the provisions of the Mexican Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares – LFPDPPP), Smart Solution S.Cozumel (hereinafter referred to as “The Consultant“), acting through its legal representatives, makes this Privacy Notice available to you.
Data Controller
Smart Solution S.Cozumel is responsible for the processing (use, management, and protection) of the personal data you provide to us.
For any communication regarding the processing of your personal data, we provide the following contact methods:
- Phone / WhatsApp: +52 987 111 9426
- Email: info@smartsolutionscozumel.com
- Website: ww.smartsolutionscozumel.com
Purposes of Data Processing
The personal data we collect from you will be used for the following purposes:
Primary Purposes (necessary for the service relationship):
- To identify and contact you to provide the requested consulting, digital solutions, marketing, or advisory services.
- To prepare quotations, proposals, and service agreements.
- To develop, implement, and maintain contracted projects.
- To invoice for services rendered and manage corresponding payments and collections.
- To provide technical support and customer service.
Secondary Purposes (with your express consent):
- Sending newsletters, press releases, and promotional material about new services, promotions, or industry insights.
- Conducting satisfaction surveys to improve our services.
- Marketing and targeted advertising via email and social media.
Personal Data Collected
To carry out the purposes described in this privacy notice, we may collect the following personal data:
- Identification Data: Full name, phone number, email address.
- Employment Data: Company or business name, job title, or industry.
- Financial and/or Asset Data: Tax information for invoicing (RFC, tax address), bank details for processing payments or deposits (e.g., CLABE).
Transfer of Personal Data
Your personal data may be transferred to third parties, nationally or internationally, under the following circumstances:
- Tax Authorities (SAT): To comply with invoicing and tax obligations.
- Payment Service Providers: Electronic payment gateways or banking institutions to process transactions.
- Technology and Hosting Platforms: Cloud service providers, email marketing services, project management, or technical support tools that assist in our service operations, all of whom are bound by confidentiality agreements.
- When required by a legal mandate.
All transfers will be carried out under schemes that guarantee the confidentiality and security of your information.
ARCO Rights (Access, Rectification, Cancellation, and Opposition)
You have the right to:
- Access your personal data in our possession.
- Rectify your personal data if it is inaccurate or incomplete.
- Cancel your personal data when you believe it is no longer necessary for the stated purposes.
- Oppose the processing of your data for specific purposes.
To exercise any of these ARCO Rights, you must submit your request via email to info@smartsolutionscozumel.com, addressed to the Data Privacy Officer of Smart Solution S.Cozumel. Your request must contain:
- Your full name and contact information.
- A clear description of the data concerning which you wish to exercise your right.
- A clear description of the right you wish to exercise (Access, Rectification, etc.).
- Any element or document that facilitates the location of your data.
Revocation of Consent
You may revoke the consent you have granted us for the processing of your personal data. However, please note that we may not be able to accommodate your request immediately in all cases, as we may be required to retain your data for certain legal obligations (e.g., tax record-keeping).
Modifications to the Privacy Notice
Smart Solution S.Cozumel reserves the right to modify, update, or supplement this privacy notice at any time. Changes will be made available through our website [Include URL if applicable] or communicated to the last email address you have provided us.
Consent
By providing your personal data to Smart Solution S.Cozumel via our website, email, phone, or any other digital means, you acknowledge that you have read and understood the terms of this Privacy Notice, and you grant your consent for the processing of your personal data in accordance with the primary purposes described herein. For secondary purposes, your consent will be requested explicitly and separately.
Important Notes for Smart Solution S.Cozumel:
- Linguistic Accuracy: This English version is provided for informational or operational purposes. If your business is subject to Mexican law, the Spanish version is the legally binding document. It is highly recommended to have a final bilingual version reviewed by a Mexican legal professional.
- Website: Including your website URL is crucial as it serves as your primary point of contact and publication for this notice.
- Date: Remember to add the “Last Updated” date.
- Publication: This notice must be displayed on your website (e.g., in the footer) and should be emailed to clients when initiating a business relationship.